Tortuga Casino Privacy Policy

This Privacy Policy explains how Tortuga Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact our support team. It applies to players in Canada and to visitors who interact with Tortuga Casino online.

We aim to handle personal information responsibly, transparently and only for legitimate business, security and service purposes. By using the website, you acknowledge that you have read this policy. The policy should be considered together with any applicable terms and conditions and responsible gaming information.

Information We Collect

The information collected by Tortuga Casino depends on how you use the website and the services available to you. We may collect information in the following categories:

• Account details, including your name, date of birth, residential address, telephone number and account login information.
• Identity and age verification information, such as copies of identification documents or other details required to confirm that an account belongs to you and that you meet the minimum age requirement of 18+.
• Financial and transaction information, including deposits, withdrawals, payment method details, transaction references and related records. Payment data may be processed by specialised payment providers on our behalf.
• Usage information, including games played, account activity, preferences, promotions viewed, interactions with customer support and responsible gaming settings.
• Technical data, such as your IP address, browser type, device details, operating system, language settings, approximate location and information about how you navigate the website.
• Communications, including messages, documents and other information you provide when contacting Tortuga Casino or responding to account-related requests.

Some information may be required to open or maintain an account, process transactions, investigate unusual activity or provide access to particular services. If you choose not to provide requested information, certain features may be unavailable or an account may not be able to remain active.

How We Use Information

Tortuga Casino uses personal information for clear and proportionate purposes connected with operating the website and providing services. These purposes may include:

• Creating, administering and maintaining player accounts.
• Confirming identity, age, account ownership and eligibility.
• Processing deposits, withdrawals, bonuses and other account transactions.
• Providing customer support and responding to questions or complaints.
• Monitoring activity to protect the website, players and payment systems from fraud, abuse, unauthorised access and other security risks.
• Supporting responsible gaming measures, including account limits, self-exclusion requests and activity reviews where appropriate.
• Improving website performance, game presentation, functionality and user experience.
• Sending service messages, security notices and important account updates.
• Sending promotional communications where permitted and where you have provided the necessary choice or consent. You can opt out of marketing messages using the available unsubscribe method or by adjusting your preferences.
• Maintaining business records, resolving disputes and enforcing applicable terms and policies.

We may also use aggregated or de-identified information for analysis, reporting and service development. Information used in this form is designed not to identify an individual player directly.

Cookies and Similar Technologies

Tortuga Casino may use cookies, software development tools, pixels, local storage and related technologies. These tools can remember settings, keep you signed in, support security controls and help us understand how the website is used.

Some technologies are necessary for core functions, such as account access, fraud prevention and transaction handling. Others may help measure website performance, understand visitor preferences or provide more relevant communications. The information collected through these tools may include device identifiers, pages visited, session times and interactions with website features.

You can usually manage cookies through your browser settings. Blocking or deleting certain cookies may affect the availability, security or performance of some Tortuga Casino functions. Where a separate cookie preference tool is provided, your selections can be managed through that tool.

Data Sharing

We may share personal information with carefully selected service providers when this is necessary to operate Tortuga Casino or fulfil a purpose described in this policy. These recipients may include payment processors, identity verification providers, hosting and technology suppliers, customer support platforms, analytics providers, fraud prevention services and professional advisers.

Service providers are expected to process information only for authorised purposes and to apply suitable confidentiality and security measures. We do not permit suppliers to use player information for unrelated purposes without appropriate authorisation.

Information may also be disclosed when reasonably necessary to protect the rights, property or safety of Tortuga Casino, our players or other persons, to investigate suspected misuse, or to respond to a valid legal, regulatory or law enforcement request. If Tortuga Casino is involved in a business transfer, merger or restructuring, relevant information may be transferred as part of that process, subject to appropriate safeguards.

Data Security

Tortuga Casino uses administrative, technical and organisational safeguards intended to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. Depending on the circumstances, safeguards may include access controls, authentication procedures, encryption in transit, monitoring, secure hosting arrangements and staff confidentiality obligations.

No website, payment channel or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a suitable password and notifying us promptly if you believe that your account or device has been compromised. We will review suspected security incidents and take reasonable steps to contain and address them.

Data Retention

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the nature of our relationship with you, account activity, security considerations, dispute resolution needs and any applicable record-keeping expectations.

When information is no longer needed, we may delete it, anonymise it or place it beyond ordinary use. Some information may remain in secure backups for a limited period or may need to be retained longer where necessary to prevent fraud, resolve disputes, protect the integrity of the platform or meet applicable obligations.

Your Rights

Depending on your circumstances and the rules that apply to your request, you may have rights concerning the personal information held by Tortuga Casino. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete or outdated.
• Ask for deletion or restriction of information where there is a valid basis to do so.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Request a copy of information in a usable format where this right applies.
• Opt out of promotional communications without affecting essential service messages.

Requests may require verification of your identity and account ownership. We may retain certain information where necessary for security, fraud prevention, dispute handling or other legitimate purposes. If a request cannot be fulfilled in full, we will provide an explanation where appropriate. You may also have the right to raise a concern with the relevant privacy authority or another competent body in your jurisdiction.

Third-Party Services

The Tortuga Casino website may contain links, integrations or content provided by third parties. These services may include payment facilities, verification tools, game providers, advertising platforms, social features or external websites. When you access a third-party service, its own privacy notice and terms may apply.

We are not responsible for the privacy practices, security controls or content of independent third parties. We encourage you to review their policies before submitting information. Third-party services may collect information directly through their own cookies or technologies, subject to the choices and settings they provide.

International Transfers

Some service providers or technology systems used by Tortuga Casino may be located outside Canada. As a result, personal information may be processed or stored in another country, where privacy protections may differ from those available in your place of residence.

Where information is transferred internationally, we seek to use appropriate contractual, technical and organisational measures to protect it. Access may also be subject to the laws of the country where the information is located. By using the website and providing information, you understand that international processing may occur when required to deliver services or support business operations.

Policy Updates

Tortuga Casino may revise this Privacy Policy when our services, technologies, business arrangements or privacy practices change. The updated version will be made available on the website and will show a revised effective date where appropriate.

Changes will apply from the date they are posted unless a different date is stated. We recommend reviewing this page periodically. If a change is material, we may provide an additional notice through the website, by email or through your player account where suitable.

Contact Information

If you have a privacy question, want to exercise a right or need clarification about how Tortuga Casino handles personal information, please contact our support team at [email protected]. To help us respond efficiently, include a clear description of your request and avoid sending unnecessary sensitive information in your initial message.

We may ask for additional details to verify your identity before discussing account information or processing a privacy request. This step helps protect players and prevents unauthorised access to personal data.

Last updated: 9 September 2026